Safeguarding - Rakan Tutor

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Rakan Tutor Hears You!

This is an e-ticketing system where you can report any issues or complaints to the Rakan Tutor team. Before we begin, which of the following categories do you belong to?

You are a...
TutorTutor LeadTutee (Student)Parent

Your name

Email address

Phone Number

Details of Complaint

Individual being complained
TutorTutee

Name of tutor

Nature of complaint
Tutor in tutor pod being not responsiveTutor in tutor pod acting inappropriatelyIssues in the tutor podOthers

Details of complaint

Have you ever reported this issue to any member of Rakan Tutor previously (only if applicable)?

Name of tutor

Nature of complaint
Tutor being not responsive/skipping classes without noticeTutor acting inappropriatelyDifficulty in understanding the tutorEquipment problems e.g. electronic devices/internetSyllabus resources/exercise questions provided by Rakan TutorOthers

Details of complaint

Have you ever reported this issue to any member of Rakan Tutor previously (only if applicable)?

Name of tutee

Nature of complaint
Tutee being not responsive/skipping classes without noticeTutee acting inappropriatelyDifficulty in understanding the tuteeEquipment problems e.g. electronic devices/internetSyllabus resources/exercise questions provided by Rakan TutorSuspected problems of tutee e.g. being abusedOthers

Details of complaint

Have you ever reported this issue to any member of Rakan Tutor previously (only if applicable)?

Consent and Instructions

Kindly read the following protocol that will be kept in place throughout the process of addressing your issue:

If you have any further updates regarding the reported issue, please reach out via email at safeguarding@rakantutor.org or WhatsApp at +60 10-835 3750
The Rakan Tutor team shall contact you via Rakan Guardians or our safeguarding contact number
Complaint solving process will take approximately 5-7 working days. Shall you not receive a response from the team about your issue, immediately reach out to us
The data provided in this e-form is subjected to Rakan Tutor’s Privacy Notice

By clicking submit, I declare that all information given is true and I agree to provide all details and information to Rakan Tutor.

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