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This is an e-ticketing system where you can report any issues or complaints to the Rakan Tutor team. Before we begin, which of the following categories do you belong to?


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    Kindly read the following protocol that will be kept in place throughout the process of addressing your issue:

    • If you have any further updates regarding the reported issue, please reach out via email at safeguarding@rakantutor.org or WhatsApp at +60 10-835 3750

    • The Rakan Tutor team shall contact you via Rakan Guardians or our safeguarding contact number

    • Complaint solving process will take approximately 5-7 working days. Shall you not receive a response from the team about your issue, immediately reach out to us

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